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  • Legal notice

  • Privacy policy

  • Terms and conditions of sale

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Legal notice

1.- Right to information

We inform you that this Website is the property of TEXTILES Y CONFECCIONES BROWNIE, S.L., (hereinafter, "BROWNIE"), with Tax I.D. B-64713894 and with registered office at Carrer Neptú 14, 08006, Barcelona.

Any person who accesses and uses this Website becomes a user, and its access and/or use implies the acceptance of this Legal Notice.

The user (hereinafter, the "User") may contact BROWNIE through the following email address: info@browniespain.com

2. Use of the Website

The User is responsible for their use of the Website. The Website can provide access to a varied selection of texts, graphics, drawings, designs, photographs, multimedia content and information (hereinafter "Contents") belonging to BROWNIE or third parties to which the User can have access.

The User undertakes to make an appropriate use of the Contents and Services offered through the Website and to not, (the following is not an exhaustive list) (i) engage in wrongful and illegal activities or activities contrary to good faith and the public good; (ii) to cause damage to the physical and software systems of the BROWNIE Website, its suppliers or third parties, (iii) introduce or cause to spread on the network, computer viruses or any other physical or software systems that are capable of causing the aforementioned damages, (iv) to try and access, use and/or manipulate the data of BROWNIE, third parties or other Users; (v) reproduce or copy, distribute, or permit public access by any means of public communication, transform or modify the Contents, unless it is with the authorisation of BROWNIE; (vi) delete, hide or manipulate the Contents which are subject to intellectual and industrial property rights and any other data identifiable as the said rights of BROWNIE or third parties involved in the Contents, as well as the technical devices used for protection or any other information mechanisms that may be included in the Contents.

BROWNIE will have the right to investigate and report any kind of misconduct mentioned above in accordance with the Law, and additionally to collaborate with the authorities in the investigation of such activity.

BROWNIE shall be able to suspend temporarily and without prior warning, access to the Website for reasons of operational maintenance, repair, update or improvement of the Website. However, whenever circumstances allow, BROWNIE shall communicate to the User with sufficient notice the intended date for the suspension of Services. BROWNIE is not liable for the use that Users may make of the Website's Contents.

3. Intellectual Property

All intellectual property rights pertaining to the Content of this Website and its graphic design are the exclusive property of BROWNIE, or else of a third party who has authorised the use of such rights, and therefore only BROWNIE has been granted permission for the exclusive exploitation of those rights.

Therefore and in adherence to the provisions of the Royal Decree Law 1/1996, of 12 April, by which the Amended Text of the Law on Intellectual Property was approved, as well as Law 17/2001, of 7 December, on Trademarks and additional legislation relating to industrial and intellectual property, the reproduction, transmission, adaptation, translation, distribution, public communication, including the means by which it is made available, or any other exploitation and/or modification, whether total or partial, of any of this Website's Content is strictly prohibited, without the prior express authorisation of BROWNIE.

BROWNIE does not grant any licence or authorisation of use of any kind of its intellectual and industrial property rights or any other kind of property or right related to its Website, and the Services or Contents included on it.

The legitimacy of the intellectual and industrial property rights pertaining to Content brought in by the Users is their exclusive responsibility, for which the User shall indemnify BROWNIE for any third-party claims incurred by the unlawful use of such Content on the Website.

4. Liability and Guarantees

BROWNIE declares that it has adopted the necessary measures, in so far as its capabilities and state-of-the-art technology will allow, to enable the correct operation of its Website, as well as the absence of viruses and other harmful elements. However, BROWNIE cannot be made responsible for: (i) the continuous availability of Content and Services; (ii) the occurrence of errors in said Content or the correction of any fault that may occur; (iii) the existence of any virus and/or other harmful elements; (iv) loss or damage caused by any person that attacks BROWNIE's security systems.

BROWNIE does not accept any responsibility for any links to other web pages found on its Website, which can direct the User to other Websites over which BROWNIE has no control, and therefore the User accesses such Content at their own risk and under the terms and conditions that apply to that Website.


5. Duration and amendments

This Legal Notice shall be in force for an indefinite period. BROWNIE has the right to make changes to the specific conditions of this Notice, which will enter into force at the time of their publication.

BROWNIE may delete, add to and change both the Content and Services that it provides, and the way in which they are localised and presented. It is understood that the conditions in force are those which are published at the time the User enters on the BROWNIE Website.

The access and/or use of the Website shall be understood as implying the User's acceptance of this Legal Advice and its conditions, and if applicable, any changes made to it.


CONTACT BOWNIE

Textiles y Confecciones Brownie S.L.

Correo electrónico: info@browniespain.com

Privacy policy of textiles y confecciones Brownie, S.L.

1. Who is responsible for the treatment of your data?

The party responsible for the treatment of your personal data is TEXTILES Y CONFECCIONES BROWNIE, S.L., (hereinafter, "BROWNIE"), with Tax I.D. B-64713894, and with registered office at Carrer Neptú 14, 08006, Barcelona.

We inform you that the owner of the domain name for our Website https://www.browniespain.com (hereinafter the "Website"), is BROWNIE.

Any person who accesses and uses this Website becomes a User, (hereinafter, the "User") and its access and use implies the acceptance of this Privacy Policy.

The User may contact BROWNIE through the following email address: info@browniespain.com

2. What legitimate reason does BROWNIE have to process your data?

BROWNIE has a legitimate reason to process your data in order to be able to provide its services.

BROWNIE takes the protection of your privacy and personal data very seriously. Therefore, your personal data is kept secure and treated with the utmost care.

This Privacy Policy regulates access to and use of the service (hereinafter, the "Service") that BROWNIE makes available to the User interested in the Services and Content hosted on our Website.

3. What are BROWNIE's purposes for treating your personal data?

Your personal data collected by BROWNIE may be used for the following purposes:

(i) The provision of Services offered on the Website.

(ii) To send profiled commercial communications from BROWNIE about its services by letter, telephone, email, SMS/MMS, push notifications or by other similar means of electronic communication providing that the User has consented to the treatment of their personal data for this purpose.

Furthermore, the User consents to the treatment of their data for the creation of profiles, as well as the segmentation of their data. The above mentioned treatments can be used for the purpose of analysis and creation of statistics to understand the frequency and use of the Website by the Users, and to determine their tastes and preferences to send out promotional information based on their interests.

Nevertheless, the User can withdraw their consent, in any commercial and advertising communication they receive, at any time, by notifying the following email address info@browniespain.com or by letter addressed to TEXTILES Y CONFECCIONES BROWNIE S.L., to the registered address at Carrer Neptú 14, 08006, Barcelona

4. Veracity of data provided by the Users

The User ensures that the personal data they provide is true and undertakes to communicate any change in their data to BROWNIE. The User will be responsible, at all times, for the veracity of data provided. BROWNIE reserves the right to exclude any User that has provided false information from the Services they have subscribed to, without prejudice to further legal action that may be taken.

5. Retention of data

The personal information provided will be retained by BROWNIE, (provided that the User does not express their wish to unsubscribe from BROWNIE's services), for the purpose of receiving product information from the company.

6. User rights on their information

The User has the right to (i) access their personal data, as well as (ii) request the correction of inaccurate data or, if applicable, request its (iii) deletion, (iv) request a restriction on the treatment of their data, (v) object to the treatment of their data and (vi) request that it be transferred. In addition, the User might exercise their (vii) right to be forgotten.

The User might exercise all these right at the following email address info@browniespain.com, stating the reason for their request and attaching a copy of their Identity Document, with the aim of preventing third parties from having improper access to their personal data.

The User can also send a request by postal mail to the following address::

TEXTILES Y CONFECCIONES BROWNIE S.L.,

Carrer Neptú 14

08006, BARCELONA


Notwithstanding any other administrative procedure or legal action, the User shall have the right to submit a claim before the Supervisory Authority, and in particular in the member State where they usually reside, have their place of work, or location where the infringement occurred, in the event that they consider that the treatment of their personal data does not conform to the regulations, or they feel dissatisfied in their ability to exercise their rights. The supervisory authority to whom the claim is made will inform the claimant about the course and outcome of their claim.

7. Security of data

The protection of the User's privacy and personal data is very important to BROWNIE. Therefore, BROWNIE makes its best efforts to prevent your data from being used inappropriately, by only permitting access to the data by authorised personnel.

BROWNIE maintains levels of personal data protection security in accordance with the applicable legislation and has developed all the technical means available to prevent the loss, misuse, alteration, unauthorised access and theft of information that the User submits through the Website. Nevertheless, the User is advised that Internet security measures are not infallible.

BROWNIE undertakes to fulfil its obligations to secrecy and confidentiality regarding personal data in accordance with the applicable legislation, in addition to ensuring that the data is processed securely during international data transfers or assignments, which may occur if appropriate.

For those services where the User needs to register, they must choose a password. The User is responsible for keeping their password secret, as well as all activities that occur in the initiated session under their user name and password. The User undertakes to notify BROWNIE as soon as possible of the non-authorised use of their User name and/or password or any other security failing. BROWNIE shall not be liable for any loss or damages that could arise from non-compliance with this obligation by the User.

8. Changes

BROWNIE reserves the right to revise their Privacy Policy at any moment they consider necessary. Therefore, we request that you regularly check the Privacy Policy to read the latest version of it. However, any changes that occur in this Policy will be communicated to the User.

9. Links to web pages

The BROWNIE Website contains links to the web pages of third party companies and bodies.

BROWNIE cannot be made liable for the way in which these companies manage the protection of privacy and personal data, and therefore we advise you to read closely the Privacy Policy statements on those web pages that are not the property of BROWNIE as regards their use, processing and protection of personal data. The terms and conditions of these web pages may not be the same as established by BROWNIE.

10. Questions

If you have any questions about this Privacy Policy or the treatment of your data we kindly ask you to contact BROWNIE by email at the following email address: info@browniespain.com

11. Acceptance and Consent

The User declares that they have been informed about the terms and conditions regarding the protection of personal data and accept and consent to the treatment of their data by BROWNIE, in the forms and for the purposes stated in this Privacy Policy.

Terms and conditions of sale

1. Introduction

This document contains the current Terms and Conditions regulating the use of this web site and the terms and conditions of sale. We ask you to take time to read these Terms and Conditions thoroughly before placing your order. By using this website or placing an order you are effectively agreeing to our Terms and Conditions and Privacy Policy. If you do not agree with these Terms and Conditions do not place your order.

If you have any questions regarding terms and conditions of sale or privacy policy you can contact us through our contact form.

2. Use of our website

Only the current Terms and Conditions are applicable to the use of this website and take precedence over previous terms and conditions. By placing your order you are declaring you have read and agree to the current Terms and Conditions in its entirety.

By using this website you agree to:

1. You can use this website only to make enquiries or place legally valid orders.

2. You will not be able to place a speculative, fake or fraudulent order.

3. You are required to provide your email, postal address and other contact details and be aware that we may use this information to contact you if necessary. In compliance with current legislation we will not, under any circumstances, pass your personal details on to third parties. Your contact details will be used only to receive our Newletter which you can cancel on request by contacting us through our contact form. If you do not subscribe to our Newsletter, the information you provide when placing your order will be used solely to process your order.

4. If you do not provide the information we need, we will be unable to process your order. 5. By placing an order on this website, you are declaring yourself to be over eighteen years of age and have the legal capacity to do so.

3. Availability

Articles on this website are available for delivery in Spain and countries listed under shipping. For countries not listed, please contact us for information through our contact form.

Since we require full details of the exact delivery address we do not deliver to Post Office boxes. To avoid any problems do not forget to provide a telephone number where we can contact you in case you are not at the address at the time of delivery.

4. How the sale is approved

Contract of sale for any product will only be valid once your order has been processed and accepted by us. In the event that your order is not accepted your payment will be refunded in full.

Once your order has been processed you will receive an email to confirm we have received your order. Please note this does not mean your order has been accepted by us. All orders are provisional until accepted. The sale is agreed to only when you receive confirmation of delivery and this refers exclusively to items shown on the confirmation of delivery. We are not obliged to supply any other product.

5. Product availability

All orders are subject to availability. In the event of any problems with regard to stocks or supply we can offer substitute products at the same price or at a different price but, if you do not want alternative products, the amount you have paid will be refunded in full. We reserve the right to remove any product or content from this website at any time. We do not accept liability for the consequences of the removal or modification of any product or content on the website.

6. Delivery

There are two shipping options: standard home delivery or delivery to be picked up in store. The store pick-up option is only available in selected stores: Rambla de Catalunya (Barcelona), CC Illa Diagonal (Barcelona), C/Lagasca (Madrid), C/Fuencarral (Madrid), C/Hermosilla (Madrid), C/Ercilla (Bilbao), Santander, San Sebastián, Sevilla, Oviedo and La Coruña.

If you have chosen store pick-up, you will also receive a notification when your order has been sent from our warehouse. Once the order reaches the selected store, we will send you another text message and an email to let you know. If you do not collect your order within 48 hours, you will receive a reminder message.

Deliveries are handled by courier MRW, REDYSER, UPS and ASM. Delivery times vary according to destination. Standard delivery times for Spain and Portugal between 48-72h working days aprox. 5 to 7 working days for deliveries within the European Community and 15 to 20 working days outside the European Community. In the case of orders with store pick-up, the delivery time is 24 - 72 working hours.

The cost of delivery varies depending on the delivery location. Charges are calculated automatically by weight and volume for different delivery zones. To view delivery costs once you have selected your products, click on basket and select your delivery zone.

Please note: since we require full details of the exact delivery address we do not deliver to Post Office boxes We would be grateful if you could provide us with a contact telephone number to avoid any problems in case you are not at the address at the time of delivery.

The orders are prepared and sent from our warehouse in Barcelona, therefore public holidays in Barcelona will affect to delivery time.

The delivery time will be extended if you order on one of the following dates (year 2018): 1st and 6th January; holidays during Easter; 1st and 21st May; 15th August; 11th and 24th September; 12th October; 1st November; and 6th, 8th, 25th and 26th December.

6.2. In-store delivery

To collect your order, you must show the order confirmation email with the reference number and your national identity card (the name on the identity card must match the one on the order). It is essential that you provide the order reference number, as you will not be given your order without the reference number.

If someone else will collect your order, they must show the confirmation and a signed letter authorising them to collect it. This authorisation must contain the names and identity number of both people, and the signature of the person who made the purchase. The orders cannot be collected without one of these requirements.

There is a maximum period of 21 days for in-store collection of an order. If at the end of this period you have not collected your order, it will automatically be returned to our offices and we will proceed to carry out the refund.

You don't need to queue at the till to collect your order, you can ask a member of staff directly.

Delivery for store pick-up is free.

7. Price and payment

Product prices are those specified on our website at the time of purchase, with the exception of apparent errors. Despite making every intention to make sure all prices shown on our webpage are correct, pricing errors can still occur. If we find the price of the products you have ordered to be incorrect we will inform you as soon as possible with the option to either cancel or reconfirm your order at the correct price. If we are unable to contact you the order will be considered cancelled and payment will be refunded in full. Prices shown on the webpage are inclusive of taxes but do not include delivery costs. Price changes can be made at any time but will not affect orders for which we have already sent confirmation of delivery.

By making a card payment you confirm to be the owner of the card Payment cards will be checked and authorised by the issuing body but if the payment is not authorised we will not accept responsibility for any delay or non-delivery of goods and we will be unable to approve the sale.

8. Exchanges and returns

8.1 Exchanges

How to exchange an online purchase (size, colour or model): at one of our stores, by presenting the purchase receipt that comes in the box or a printed copy of the invoice from the “My Orders” section of our website.

You have 20 days from receipt of your purchase to process your exchange and the following conditions must be met:

- The product must be unused.

- It must be returned in the same condition as that in which it was received.

To request an exchange, please contact us by email at orders@browniespain.com stating the reference number of your order and your name, as well as the reason for requesting the exchange.

- You must send the item using or including its original packaging, as well as the instructions, documentation and packaging that may have accompanied the product.

No exchange or refund will be provided for any product that is not in the same condition as that in which it was received or that has been used in any way beyond merely opening the packaging.

For hygiene reasons, we do not accept exchanges or returns for underwear. Bikinis and swimsuits can be exchanged or returned if the hygiene sticker is still attached. Jewellery must be in its original packaging and intact.

Exchanges will only be provided for products purchased via our online store.

8.2. Returns

You have two options when requesting a return for an online purchase:

1. At one of our stores, by presenting the purchase receipt that comes in the box. In this case, a voucher will be issued for the corresponding amount.

2. From home, by requesting a refund by email to orders@browniespain.com. In this case, the customer will be required to pay any delivery costs and these will be deducted from the refund amount.

In either case, you have 20 days from receipt of your purchase to process your exchange and the following conditions must be met:

- The product must be unused.

- It must be returned in the same condition as that in which it was received.

Once received, we will examine the product and notify you by email within a reasonable period whether the product is eligible for refund or replacement. Once a refund is approved, you will receive the funds via the same payment method as used for the purchase. Please remember that any credit card refunds will always depend on your bank.

No refund will be provided for any product not received in the same condition as that in which it was dispatched or that has been used in any way beyond merely opening the packaging.


Refunds will only be provided for products purchased via our online store.

*For hygiene reasons, we do not accept exchanges or returns for underwear. Bikinis and swimsuits can be exchanged or returned if the hygiene sticker is still attached. Jewellery must be in its original packaging and intact.

9. Limitation of liability

Our liability with regard to any item purchased on our website is strictly limited to the purchase price of the product.

Due to the open nature of this website and the possibility of errors occurring in the storage and transmission process of digital information. We are unable to guarantee the accuracy and security of information transmitted or obtained through this webpage, except where explicitly stated otherwise.

10. Copyright notice

Acknowledge and be aware all copyrights, registered trademarks and other intellectual property rights concerning any material or content included as part of this website remains the property of Textiles y Confecciones Brownie S.L at all times.

11. Written communication

By using this website you agree to accept the majority of communication with ourselves will be electronically submitted. We must be notified wherever possible through our contact form.

Notifications are understood to have been received 24 hours after an email is sent. If you believe you have not received a notification please contact us through our contact form.

12. Severability

Any part of the current legal terms and conditions or provisions considered to be invalid, illegal or unfeasible in any way by the legal authorities will be eliminated from the remainder of the terms and conditions which will continue to apply insofar as the law permits.

13. Our right to change terms and conditions

We reserve the right to revise and change the current Terms and Conditions at any time. You will accept the policies, Terms and Conditions in force at the time you place your order, unless we are forced by law or governmental bodies to make changes to the aforementioned policies, Terms and Conditions or Privacy Policy, in which case, the changes will also affect any previously placed orders.

14. Applicable legislation and jurisdiction

The sale of products through our website will be governed by Spanish legislation. The current clause will not, in any way, affect Consumer Rights as recognised by legislation currently in force.

Cookies policy

What are cookies and how do we use them?

Cookies may be used, either by Brownie or by a third party contracted to provide metrics services, when a user browses the website. Cookies are files sent to the browser by a web server for the purpose of recording the user's activity during the time they spend browsing the website.

The server that hosts the website can use cookies to recognise the user's browser and make their browsing experience simpler, for example, by allowing users who have previously registered on the website to access the areas, services, promotions or competitions reserved exclusively for registered users without having to log in each time they visit. Cookies are also used to measure the audience and traffic and monitor progress and the number of visits by each user.

Guarantees about the use of cookies

The cookies used by the website are associated only with anonymous users and their computers, and do not by themselves provide any personal data about users.

Some cookies are used by third parties (e.g. Google) to provide Brownie with data about the effectiveness of its promotions. Under no circumstances do cookies collect personal information that can be used to identify a specific user.

The cookies used on the website are always temporary and are used for the sole purpose of improving the user's subsequent browsing experience. None of the cookies used on the website will be stored for longer than two years.

Users are able to configure their browsers to notify them when cookies are received and to prevent the cookies being installed on their machine.

If a user deletes or disables Brownie's cookies, they may not be able to access certain website features.

Users can use the website without installing cookies, but they will need to log in each time they use one of the services that requires users to register or log in.

What type of cookies do we use?

Brownie uses four types of cookies:

• Technical cookies

These cookies allow users to browse the website and use features such as the shopping basket and wishlist.

• Analysis cookies

Brownie uses Google Analytics cookies to count the number of visitors to its website. These cookies measure and analyse they way in which users browse the website. Brownie uses this information to continuously improve its services and its users' shopping experience on its website. For more information, please visit the Google Analytics privacy page: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

• Personalisation cookies

When users browse or make purchases through the website, it will record their preferences (for example, their location or preferred language). These cookies are used to offer users a simpler, more straightforward and more personalised experience.

• Advertising cookies

These cookies are used to show users adverts that are relevant to them. They also limit the number of times each user sees an advert and help Brownie track the effectiveness of its advertising campaigns. By browsing the website, users agree to Brownie placing this type of cookie onto their device and consulting it whenever the user visits the Brownie website in the future.