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Shipping and payment types
HOW THE SALE IS APPROVED Contract of sale for any product will only be valid once your order has been processed and accepted by us. In the event that your order is not accepted your payment will be refunded in full.
Once your order has been processed you will receive an email to confirm we have received your order. Please note this does not mean your order has been accepted by us. All orders are provisional until accepted. The sale is agreed to only when you receive confirmation of delivery and this refers exclusively to items shown on the confirmation of delivery. We are not obliged to supply any other product.
PRICE AND PAYMENT Product prices are those specified on our website at the time of purchase, with the exception of apparent errors. Despite making every intention to make sure all prices shown on our webpage are correct, pricing errors can still occur. If we find the price of the products you have ordered to be incorrect we will inform you as soon as possible with the option to either cancel or reconfirm your order at the correct price. If we are unable to contact you the order will be considered cancelled and payment will be refunded in full.
Prices shown on the webpage are inclusive of taxes but do not include delivery costs.
Price changes can be made at any time but will not affect orders for which we have already sent confirmation of delivery.
By making a card payment you confirm to be the owner of the card.
Payment cards will be checked and authorised by the issuing body but if the payment is not authorised we will not accept responsibility for any delay or non-delivery of goods and we will be unable to approve the sale.
You can make the payment with your usual credit card through “Paypal”, safe payment system. The cost of your order will be charged and deducted from your card immediately you authorize your purchase.
Please note. Your order will not be confirmed and the items you have selected will not be reserved until payment for your purchase is received.
For maximum security during the purchasing process, we offer a safe payment system through “Paypal”. The system guarantees direct contact between the client and company at the time the payment is made and ensures nobody has access to your credit card details.
What is the shipping cost?
Delivery charges vary depending on the delivery location. Charges are calculated automatically by weight and volume for different delivery zones. To view delivery costs once you have selected your products, click on basket and select your delivery zone.
At times delivery may be free of charge during our promotional periods. This and other promotional offers will appear on our online shop. Those of who subscribe to our newsletter will also be eligible for this and other exclusive offers when running.
What is the delivery time of my order?
Deliveries are handled by courier MRW, UPS, REDYSER and ASM. Delivery times vary according to destination. Standard delivery times for Spain and Portugal between 48-72H working days aprox. 5 to 7 working days for deliveries within the European Community and 15 to 20 working days outside the European Community. In the case of orders with store pick-up, the delivery time is 24 - 72 working hours.
Please note: since we require full details of the exact delivery address we do not deliver to Post Office boxes.
We would be grateful if you could provide us with a contact telephone number to avoid any problems in case you are not at the address at the time of delivery.
The orders are prepared and sent from our warehouse in Barcelona, therefore public holidays in Barcelona will affect to delivery time.
The delivery time will be extended if you order on one of the following dates (year 2018): 1st and 6th January; holidays during Easter; 1st and 21st May; 15th August; 11th and 24th September; 12th October; 1st November; and 6th, 8th, 25th and 26th December.
There are two shipping options: standard home delivery or delivery to be picked up in store. The store pick-up option is only available in selected stores: Rambla de Catalunya (Barcelona), CC Illa Diagonal (Barcelona), C/Lagasca (Madrid), C/Fuencarral (Madrid), C/Hermosilla (Madrid), C/Ercilla (Bilbao), Santander, San Sebastián, Sevilla, Oviedo and La Coruña.
If you have chosen store pick-up, you will also receive a notification when your order has been sent from our warehouse. Once the order reaches the selected store, we will send you another text message and an email to let you know. If you do not collect your order within 48 hours, you will receive a reminder message.
To collect your order, you must show the order confirmation email with the reference number and your national identity card (the name on the identity card must match the one on the order). It is essential that you provide the order reference number, as you will not be given your order without the reference number.
If someone else will collect your order, they must show the confirmation and a signed letter authorising them to collect it. This authorisation must contain the names and identity number of both people, and the signature of the person who made the purchase. The orders cannot be collected without one of these requirements.
There is a maximum period of 21 days for in-store collection of an order. If at the end of this period you have not collected your order, it will automatically be returned to our offices and we will proceed to carry out the refund.
You don't need to queue at the till to collect your order, you can ask a member of staff directly.