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Free delivery on orders over 59€ only valid for Iberian Peninsula & Free Return

Exchanges AND REFUNDS

EXCHANGES:

You have two options when wishing to exchange an online purchase (size, colour or model):

1. At one of our stores, by presenting the purchase receipt that comes in the box or a printed copy of the invoice from the “My Orders” section of our website. 

No cash return for in store exchanges/returns, a voucher will be issued for the corresponding value. 

2. From home, by requesting a refund by email to info@browniespain.com. A courier will collect the unwanted item  and we will process the refund after we have received the package. Payment will be made within the following 15 days. You will have to make a new purchase online.

In either case, you have 15 days from receipt of your purchase to process your exchange and the following conditions must be met: 
- The product must be unused. 
- It must be returned in the same condition as that in which it was received. 
To request an exchange, please contact us by email at info@browniespain.comstating the reference number of your order and your name, as well as the reason for requesting the exchange.

- You must send the item using or including its original packaging, as well as the instructions, documentation and packaging that may have accompanied the product. 
No exchange or refund will be provided for any product that is not in the same condition as that in which it was received or that has been used in any way beyond merely opening the packaging.

Exchanges will only be provided for products purchased via our online store.

REFUNDS:

You have two options when requesting a refund for an online purchase (size, colour or model):

1. At one of our stores, by presenting the purchase receipt that comes in the box. In this case, a voucher will be issued for the corresponding amount. 

No cash return for in store exchanges/returns, a voucher will be issued for the corresponding value. 

2. From home, by requesting a refund by email to info@browniespain.com. In this case, the customer will be required to pay any delivery costs and these will be deducted from the refund amount.

In either case, you have 15 days from receipt of your purchase to process your exchange and the following conditions must be met: 
- The product must be unused. 
- It must be returned in the same condition as that in which it was received. 

Once received, we will examine the product and notify you by email within a reasonable period whether the product is eligible for refund or replacement. Once a refund is approved, you will receive the funds via the same payment method as used for the purchase. Please remember that any credit card refunds will always depend on your bank.

No refund will be provided for any product not received in the same condition as that in which it was dispatched or that has been used in any way beyond merely opening the packaging.

Refunds will only be provided for products purchased via our online store.

*For hygiene reasons, costume jewellery, bikinis and swimsuits cannot be exchanged or refunded.