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Free delivery on orders over 59€ only valid for Iberian Peninsula & Free Return
Frequently asked questions

How to make a purchase online

1. First select the items you like most and add them to the shopping basket, make sure you select the correct size and colour.

2. The number of items in your basket and the total cost (excluding the cost of delivery and any other costs added to confirm the purchase/sale/order). When you have finished, click on “see basket” to review the items selected and assess the final cost of your order.

3. To proceed with your purchase fill in the form indicating the information we request (information we need to process your order)

4. Follow the instructions until the process has been completed correctly, you will receive email confirmation of your order number.

Please note: Every effort is made to ensure the colours of our products are shown as accurately as possible, however the appearance can be affected by various factors which are beyond our control such as the colour setting on your monitor. If you have any queries about the colour of one of our products please contact us.

 

Can I make a purchase by telephone?

No. Please use our online shop www.browniespain.com. We are able to offer you the best possible service and attention through our website.

Payment

How do I pay for my purchase?

You can make the payment with your usual credit card through “Paypal”, safe payment system. The cost of your order will be charged and deducted from your card immediately you authorize your purchase.

Please note. Your order will not be confirmed and the items you have selected will not be reserved until payment for your purchase is received.

For maximum security during the purchasing process, we offer a safe payment system through “Paypal”. The system guarantees direct contact between the client and company at the time the payment is made and ensures nobody has access to your credit card details.

Can I order models not shown on the website?

For various reasons some of the clothing items found in our shops are not included in the online shop. If you are interested in a particular item please contact us through out contact form and we can let you know it whether the item is available for purchase or not.

What are the sizes shown on the website?

All the sizes shown are European continental sizes. If you have any queries consult the product description or contact us through our contact form.

Delivery

What are the charges for delivery?

Delivery charges vary depending on the delivery location. Charges are calculated automatically by weight and volume for different delivery zones. To view delivery costs once you have selected your products, click on basket and select your delivery zone. At times delivery may be free of charge during our promotional periods. This and other promotional offers will appear on our online shop. Those of who subscribe to our newsletter will also be eligible for this and other exclusive offers when running.

How are goods delivered?

Orders are delivered from Spain by courier TIPSA. You will be advised by email when the order has been dispatched.

Please note: Since we require full details of the exact delivery address we do not deliver to Post Office boxes.

To avoid any problems do not forget to provide a telephone number where we can contact you in case you are not at the address at the time of delivery.

What are the delivery times?

Deliveries are handled by courier TIPSA. Delivery times vary according to destination. Standard delivery times for Spain and Portugal between 48 hr working days aprox. 5 to 7 working days for deliveries within the European Community and 15 to 20 working days outside the European Community.

We do not deliver partial orders. If an item is not available we will wait until we can complete your order before the order is dispatched. If this is the case we will keep you informed of the situation.

Cancellations, exchanges and returns.

How can I cancel my order if I decide I no longer want to receive it?

When you place your order you are making a definite purchase and the cost will be deducted from the card used to make the payment. Consequently you will not be able to cancel the order once it has been confirmed.

Will I be able to change the colour or size of the article received?

Textiles y Confecciones Brownie S.L guarantees a unique buying experience. If you are not completely satisfied with your purchase you may exchange the item for a different size, colour or product within a period of fifteen days from the date of delivery.

Before proceeding with the exchange you must ensure the following conditions are met:

- The garment has not been worn

- Items must be returned in the same condition as delivered.

- Items must be returned to our offices, BROWNIE: C/ Neptú, 14, 08006 Barcelona (Spain) within 15 days of the date of delivery.

To request an alternative size, colour or product, contact us through our contact form with your order number, name and give details of the reason for the exchange.
Items must be returned in their original packaging along with the instructions, documentation and any additional packaging.
You are responsible for the cost of returning products. Please note if you decide to forward the parcel carriage unpaid it will not be accepted.
If you have any queries you can contact us through our contact form.
Once the article has been examined we will contact you to let you know if you have the right to exchange which will then be processed soon as possible.
Exchanges or returns will not be accepted on items which are not in the same condition as received or which have been handled beyond merely unwrapping.
Once we have received and checked the merchandise meets the aforementioned terms and conditions of sale we will proceed to send the new size or colour, using cash on delivery service. You will have to pay the corresponding costs.
The exchange of purchased items can only be processed through our online shop.

How can I return my order?

Returns will only be accepted on goods which are faulty goods or have manufacturing defects.

Items must be returned in their original packaging along with the instructions, documentation and any additional packaging.
You are responsible for the cost of returning products. Please note if you decide to forward the package carriage unpaid it will not be accepted.
If you have any queries you can contact us through our contact form.
Once the article has been examined we will contact you to let you know if you have the right to exchange which will then be processed soon as possible.
Exchanges or returns will not be accepted on items which are not in the same condition as received or which have been handled beyond merely unwrapping.
Once we have received and checked the merchandise meets the aforementioned terms and conditions of sale we will proceed to send the new size or colour, using cash on delivery service. You will have to pay the corresponding costs.
The exchange of purchased items can only be processed through our online shop.

How can I return my order?

Returns will only be accepted on goods which are faulty or have manufacturing defects. If you consider the item to be faulty or have a manufacturing defect upon delivery you must contact us immediately through our Contact Form giving details of the fault. (Please note items are inspected thoroughly before despatching to avoid these circumstances). Items must be returned to the following address, BROWNIE: C/ Neptú, 14, 08006 Barcelona (España), within 15 days of delivery. The returned item will be examined carefully and we will contact you by email within a reasonable time to inform you if the exchange or return is to be processed. The exchange or return will be carried out a soon as possible. A new item, free of defects, will be sent to you free of charge.
Refunds will only be made when the faulty item is out of stock.
Please return the item in its original packaging together with the instructions, documentation and any accompanying packaging.
You will be responsible for the cost of returning products.

If you have any queries you can contact us through our contact form.
After examining the item you will be advised if you have the right to return or refund on the article. Refunds will be processed as soon as possible Returns will not be accepted on items which are not in the same condition as received or which have been handled beyond merely unwrapping.

Refunds on purchased Items can only be processed through our online shop.
*For hygiene reasons we do not accept exchanges or returns on jewellery, underwear or socks.